Shipping Policy

Shipping Policy – Van Hallen London

At Van Hallen London, our goal is to provide a smooth and transparent shipping experience for all our customers. Below are the details of our shipping process.

Shipping Areas

Countries We Ship To:

We currently ship within the United Kingdom.

Future Expansion:

We are actively working on expanding our shipping areas to serve international customers in the near future.

Shipping Costs

Within the United Kingdom:

Free shipping on all orders.

No Hidden Fees:

All costs are clearly stated at checkout—no surprises.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday).
  • Cut-Off Time: Orders placed before 10:00 PM (GMT) will be processed on the same day.
  • Weekend Orders: Orders placed on weekends will be processed on the next business day.

Transit Time

  • Estimated Delivery Time: 5-7 business days.
  • Delivery Days: Monday through Friday.

Note: Delivery times are estimates and may vary due to external factors such as weather or transportation delays.

Shipping Process

  • Reliable Couriers: We ship with trusted carriers such as Royal Mail, DPD, and DHL.
  • Insured Shipments: All orders are insured. If your package is lost or damaged during transit, please contact our customer service team for assistance.
  • Eco-Friendly Packaging: We prioritize sustainability by using environmentally friendly packaging materials.

Tracking Your Order

  • Tracking Information: Once your order is shipped, you will receive an email with tracking details, including the courier’s name and tracking number.
  • Track Your Order: Use our tracking portal on our website to monitor your delivery in real time.
  • Need Help? Our support team is available to assist with any tracking-related questions.

Procedure for Missing Items

  • Reporting a Missing Item: Contact our customer service within 7 days of receiving your package at support@vanhallenlondon.com.
  • Resolution: We will promptly address the issue by offering a replacement or refund.

Return Policy

  • Return Window: Returns are accepted within 14 days of receiving your order.
  • Conditions for Returns: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
  • Return Shipping Costs:
    • For Defective Products: We cover return shipping costs if the item is incorrect, defective, or damaged in transit.
    • For Customer Remorse: If the wrong item was ordered, the item does not fit, or the item is no longer desired, return shipping costs will be covered by the customer.
  • Refund Processing: Refunds are issued within 14 days after receiving the return and are credited to the original payment method.

No Restocking Fee

Van Hallen London does not charge restocking fees for returns.

If you have any further questions, feel free to contact our customer service team at support@vanhallenlondon.com.

Thank you for shopping with Van Hallen London – where elegance meets convenience.

Adres: Daalwijkdreef 47, Amsterdam, Noord-Holland, 1103 AD, Netherlands

E-Mail: support@vanhallenlondon.com

Contact form: Click Here

Telephone: +31 6 57 59 08 18

Business name: Van Hallen London

Company Number: 94462879

VAT Number: NL866786806B01

 

Customer service opening hours:

Monday to Friday between 9:00 am and 5:00 pm.

We aim to answer your e-mail within 24 to 48 hours.