Return And Refund Policy

Important Details:
  • Return Period: 30 days from delivery date
  • Restocking Fee: None
  • Refund Processing Time: Up to 7 days
  • Return Shipping Costs: Covered by the customer

For further details, please review our Terms of Service.

  • Eligibility and Return Window
    Items can be returned within 30 days of delivery. To start a return, email us at support@vanhallenlondon.com. Returned items must be unused, unworn, and in their original packaging with all tags attached. Unfortunately, we cannot accept returns after 30 days.
  • How to Return an Item
  1. Request a Return: Contact us at support@vanhallenlondon.com with your order details and reason for the return. Unapproved returns will not be accepted.
  2. Receive Instructions: Once approved, we will provide return instructions.
  3. Prepare Your Package: Ensure the item is securely packed to avoid damage in transit.
  4. Shipping Costs: Customers are responsible for return shipping fees.
  • Refund Process
    After we receive and inspect the returned item, we’ll process your refund to the original payment method. This may take up to 7 days. No restocking fees apply.
  • Exchanges
    If you’d like to swap an item for a different one, email us at support@vanhallenlondon.com with the details. We’ll guide you through the exchange process.
  • Damaged or Incorrect Items
    If you receive an incorrect or damaged item, we sincerely apologize. Please take a photo and send it to support@vanhallenlondon.com. We will resolve the issue and send a replacement.
  • Order Cancellations
    If you need to cancel an order, contact us as soon as possible at support@vanhallenlondon.com. Once an order is processed, cancellations may not be possible.

At Van Hallen London, we are committed to providing you with exceptional service. If you have any questions, need assistance, or want to share feedback, our team is here to help.

Customer service opening hours:
Monday to Friday: 9:00 to 17:00

E-Mail: support@vanhallenlondon.com
Phone: +31684652748
Contact form: Click Here

Business Information
Van Hallen London is operated by Van Hallen International B.V., a company registered in Netherlands

Company Number: 94462879
VAT Number: NL866786806B01

Address:
Daalwijkdreef 47
1103 AD Amsterdam, Netherlands