Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Van Hallen London

1. Where do you ship to?

We currently ship within the UK. Our Shipping is free of charge all orders are shipped free.

2. How long does delivery take?

3. How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can use this link to monitor your order’s progress.

4. What shipping carriers do you use?

We work with trusted carriers such as Royal Mail, DPD, FedEx, and DHL to ensure safe and timely delivery.

5. What is your return policy?

We offer a 14-day return policy from the delivery date. To qualify, items must be unused, in their original packaging, and with tags attached.

6. How do I initiate a return?

To start a return, email us at support@vanhallenlondon.com with your order number and reason for return. We will guide you through the process.

7. Do you offer exchanges?

Yes! If you’d like a different color or style, please contact us, and we’ll arrange an exchange based on availability.

8. Are returns free?

We currently do not cover return shipping costs, except for faulty or incorrect items.

Adres: Daalwijkdreef 47, Amsterdam, Noord-Holland, 1103 AD, Netherlands

E-Mail: support@vanhallenlondon.com

Contact form: Click Here

Telephone: +31 6 57 59 08 18

Business name: Van Hallen London

Company Number: 94462879

VAT Number: NL866786806B01

Customer service opening hours:

Monday to Friday between 9:00 am and 5:00 pm.

We aim to answer your e-mail within 24 to 48 hours.